Citinow co Terms and Conditions – Complete Guide for Malaysia Members

Acceptance of Terms

These Terms and Conditions ("Terms") govern your use of the website, mobile app, and all services provided by citinow co. By accessing or using our platform in any way, you acknowledge that you have read, understood, and agreed to be fully bound by these Terms.

Your continued use of this platform following any amendments to the terms will be considered your acceptance of the updated terms. We recommend reviewing this page periodically to ensure you are always aware of the latest version.

Member Eligibility

To register and use the services of citinow co, you must meet the following eligibility requirements:

• Be at least 18 years old at the time of registration.
• Having full legal capacity to enter into a binding agreement.
• Not be subject to any legal restrictions that prohibit participation in online gambling activities.
• Have never identified yourself as an at-risk player or applied for self-exclusion from any related gambling platform.
• Registering in your own name and not on behalf of another person.

citinow co reserves the right to request proof of identity and age at any time. If you fail to provide the requested documents within the stipulated timeframe, your account may be suspended until verification is complete.

Account Registration

Each user is only permitted to hold one (1) account only at citinow co. Registering multiple accounts — whether using the same or different names, emails, phone numbers, or payment methods — is strictly prohibited and may result in the closure of all such accounts without refund of balances.

By registering, you agree to:

• Providing accurate, current, and complete information about yourself.
• Updating your profile information should any changes occur.
• Keeping your password and login details confidential.
• Notify citinow co immediately if you suspect any unauthorized access to your account.

The KYC (Know Your Customer) verification process is mandatory before your first withdrawal can be processed. Required documents may include your identification card, proof of address, and a screenshot of the payment method used.

Deposits and Withdrawals

citinow co supports multiple payment methods including FPX, Maybank2u, CIMB Clicks, Touch 'n Go eWallet, GrabPay, and cryptocurrency. Minimum deposit is RM20 and processed instantly into your account.

• All transactions must use a payment method registered in your own name. The use of third-party accounts is prohibited.
• Withdrawals are processed within 1–3 hours for regular accounts, and under 30 minutes for VIP members.
• Daily and weekly withdrawal limits vary by membership tier. Check your Account section for the latest limit details.
• The first withdrawal requires completed KYC verification. Without this verification, withdrawal requests will not be processed.
• If any suspicious activity is detected, citinow co reserves the right to place withdrawal processing on hold until the investigation is concluded.
• No hidden fees are charged for deposits or withdrawals. However, third-party payment providers may apply their own fees.

Bonuses and Promotions

All bonuses, promotions, and special offers provided by citinow co are subject to the specific terms stated alongside each offer. These terms include, but are not limited to, wagering requirements, validity period, eligible games, and maximum betting limits while a bonus is active.

• Each member is eligible to claim each type of bonus once only, unless otherwise stated.
• Bonuses cannot be directly converted to cash. Wagering requirements must be met first.
• Using multiple accounts to claim the same bonus constitutes fraud and will result in account closure and forfeiture of all wins.
• citinow co reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.
• In the event of a conflict between promotional text and these general terms, the specific terms of the relevant promotion shall apply.

Game Rules

All games offered at citinow co – including slot games, bingo, fish shooting games, table games, and sports betting – operate using a certified, independently audited Random Number Generator (RNG) to ensure fairness and transparency.

• The outcome of every game is determined entirely by RNG. citinow co or its staff has no control over game outcomes.
• The Return to Player (RTP) percentage for each slot game can be found on the respective game information page.
• In the event of a technical issue during gameplay, any affected wagers will be voided and the wagering amount will be returned to your account.
• The use of bots, automation software, or any technique that provides an unfair advantage is strictly prohibited and may result in immediate account closure.
• For Sports Betting, all confirmed bets are final. No cancellations are permitted once a match has started.

User Conduct

All members citinow co are expected to behave courteously and responsibly. You agree not to engage in any of the following while using our platform:

• Using abusive, threatening, or offensive language towards support staff or other members.
• Attempting to hack, attack, or disrupt the operations of our platform's systems.
• Uploading or distributing content that is illegal, sexual in nature, or harmful.
• Using a VPN or proxy to conceal your actual location for the purpose of circumventing geo-restrictions.
• Conducting or attempting to conduct any form of money laundering through this platform.
• Sharing or selling access to your account to another party.

Violation of any of the above rules may result in actions including an official warning, temporary suspension, or permanent account closure depending on the severity of the violation.

Privacy and Personal Data

citinow co values your privacy. All personal data you provide is collected, stored, and used in accordance with our Privacy Policy displayed on this website. We use 256-bit SSL encryption to ensure all your data — including financial and personal information — remains protected at all times.

Your data will not be shared with third parties for marketing purposes without your consent. However, we may share necessary information with relevant authorities if required by law. For more details, please refer to our Privacy Policy us.

Account Suspension and Closure

citinow co reserves the right to suspend or close any account without prior notice where there is reasonable cause, including but not limited to:

• Violation of any terms stated in this document.
• Fraud, money laundering, or other illegal activities.
• Multiple account ownership or bonus abuse.
• False or inaccurate registration information.
• Failure to submit KYC verification documents within the specified timeframe.

If your account is closed due to a terms violation, citinow co reserves the right to forfeit the balance and wins in that account. You may submit an appeal by contacting our support team within 30 days of the account closure date.

You may also close your account at any time by contacting customer support. Prior to closure, ensure all valid balances have been withdrawn, as no claims can be made once account closure is enforced.

Limitation of Liability

Platform citinow co is provided on an "as-is" basis without any express or implied warranties. To the extent permitted by law, we are not liable for:

• Any financial losses incurred through the use of the platform, unless directly caused by our own negligence.
• Service interruptions or unavailability due to maintenance, technical issues, or circumstances beyond our control.
• Any losses arising from unauthorized access to your account where such access was caused by your own negligence in safeguarding your login credentials.
• Content or actions of third parties in connection with our platform.

In all circumstances, the maximum liability citinow co to you shall not exceed the total amount you deposited in the 30 days preceding the relevant claim.

Amendment of Terms and Conditions

citinow co reserves the right to modify, add, or remove any part of these Terms and Conditions at any time at our sole discretion. Amendments take effect immediately upon being published on this website.

We will endeavour to notify members of significant changes via in-account notices or their registered email. However, it is your responsibility to review this page periodically. Continued use of the platform after any amendments constitutes your acceptance of the updated terms.

Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, we encourage you to contact our support team. Our team is ready to assist you at any time via live chat, Telegram, and email.

For more information on how we manage your data, please review Privacy Policy us. For guidance on safe and responsible gaming, visit our Responsible Gaming us. If you have frequently asked questions, visit our FAQ we may already have the answer.