At citinow co, your privacy is our priority. This document clearly explains how we collect, store, use, and protect the personal data of every member in Malaysia.
We take the protection of every piece of information you entrust to us seriously. Here are the six key ways citinow co protects your privacy at all times.
All data transmitted between your device and our servers citinow co is protected with 256-bit SSL encryption — the same standard used by Malaysia's leading financial institutions. Your bank card and digital wallet information is never stored in plain text.
Your personal data is never sold, rented, or shared with advertisers or third parties for marketing purposes without your consent. We only share necessary information with service providers who support platform operations, and all such parties are bound by strict confidentiality agreements.
You may update your profile information, change communication preferences, or request data deletion at any time through your account settings. citinow co respects your right to full control over your own personal information.
The identity verification (KYC) process at citinow co is conducted through secure, encrypted channels. Your identity documents are stored in a protected environment and accessible only by authorised personnel for verification purposes.
We use cookies to enhance user experience, analyze traffic, and deliver relevant content. You can manage your cookie settings at any time through your browser settings. We do not use tracking cookies from third-party advertisers.
citinow co operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). All our data processing activities adhere to the prescribed legal requirements, and we continuously update our practices in line with the latest regulatory developments.
This document clearly explains how citinow co manages your personal data. We do not sell your data. We use it solely to operate your account, process transactions, and deliver a better gaming experience to you.
citinow co citinow co cares about the privacy of every member and user who accesses our website and app. This Privacy Policy is designed to transparently explain what information we collect, how it is used, and the security measures we take to protect it.
By using the services of citinow co, you agree to the data processing practices described in this Privacy Policy. We encourage you to read this document carefully and contact us if you have any questions.
This Privacy Policy applies to all information collected through our website at citinowco.com, our Android and iOS mobile apps, and all official communication channels associated with citinow co.
We collect information in two main categories – information you provide directly to us, and information collected automatically when you use our platform.
A. Information You Provide Directly:
B. Information Collected Automatically:
| Type of Information | Purpose of Collection | Retention Period |
|---|---|---|
| Identity Information (KYC) | Account verification and legal compliance | 5 years after account closure |
| Financial Information | Deposit and withdrawal processing | 7 years (tax requirement) |
| Game Activity Data | Experience enhancement and compliance | 3 years after last session |
| Technical Data (IP, device) | Security and fraud prevention | 12 months |
| Support Communications | Customer support records | 2 years |
The data we collect is used solely for legitimate, clearly stated purposes. citinow co does not use your data for purposes unrelated to platform operations without first obtaining your consent.
citinow co does not sell or rent your personal data to any third party for commercial purposes. However, we share information in the following limited circumstances:
In all cases of data sharing, we ensure that the receiving party maintains a level of data protection equal to or greater than our own. Your data will not be used by any third party for their own marketing purposes without your explicit consent.
We continuously invest in security infrastructure to ensure your data remains protected at all times. The security measures we employ include:
While we take all reasonable precautions, no system can be guaranteed 100% secure. You also play an important role by using a strong password, not sharing your login credentials, and promptly reporting any suspicious activity to us.
citinow co uses cookies and similar tracking technologies to improve website functionality and your user experience. The following are the types of cookies we use:
You may manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect platform functionality. We do not use third-party advertising cookies that track you across other websites.
citinow co retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.
In general, active account data is retained for as long as your account remains active. Once an account is closed, your data is kept for the minimum period required by law before being securely deleted from our systems. The data deletion process uses methods that ensure the information cannot be recovered.
If you request data deletion, we will process the request within 30 business days, subject to any legal obligations that require us to retain certain records for a longer period.
As a member citinow co and under the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:
To exercise any of the above rights, please contact our support team via live chat or email. We will process your request within 14 business days and notify you of the action taken.
Platform citinow co may contain links to websites of gaming software providers or service partners. We wish to clarify that we are not responsible for the privacy practices of those third-party websites. Our Privacy Policy applies only to information collected through the citinow co platform.
We recommend reading the privacy policy of any third-party website you visit via links on our platform before providing them with any personal information.
citinow co reserves the right to update or modify this Privacy Policy at any time to reflect changes in operational practices, legal requirements, or service improvements. The "Last Updated" date at the top of this document will be revised whenever changes are made.
For significant changes, we will notify you via an in-account notice or your registered email at least 14 days before the changes take effect. Continued use of the platform after the effective date constitutes your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact our team.
citinow co is committed to always acting transparently and responsibly in all matters relating to your personal data. Your trust is the foundation of our service, and we will continue to do everything in our power to uphold it. For more information, you may also review Terms and Conditions as well as the Responsible Gaming ours.